Check to make sure the IMEI number on the device you are requesting a replacement for matches the number of your covered device. If these numbers don’t match please call us at 1-877-699-1355 before proceeding with your replacement request. We will not be able to process your request if these numbers do not match.

We will send you a replacement device. Your replacement device will be a refurbished device similar to your covered device. It will be restored to like-new condition and go through quality inspections and testing.

Note: model and colour subject to availability.